Tuesday, September 17, 2013

Donor Follow up and Retention



Donor Follow Up and Retention

Mary B. got involved with the Widget Foundation in 2011 when she heard about the great work they do on the Westside of Gotham City. She came to the annual Gala and brought a table of her friends. Together they spent about $7,000 on Live and Silent Auction items and donated another $7,500 in the Fund a Vision portion of the event. That’s $14,500 net income to the Foundation.  

At the 2012 Gala Mary and her friends were nowhere to be seen. She did not attend, did not buy a table and therefore did not buy. The Gala was still a success but $14,500 was possibly left on the table. No one at the Foundation noticed other than some of Mary’s other friends but they had a great party and they supposed had other commitments. 

$14,500 is a lot of money in anyone’s book. This story, although fictional, is very common. In the day to day hustle of fulfilling the mission Development professionals and volunteers are often caught up in the task of Donor Acquisition rather than Donor Retention. But there are techniques that if put into place on a regular schedule can help with Donor Retention and they apply to your Charity Benefit Gala & Auction as well.   

In a recent article for the The Non Profit Quarterly, Adrian Sargeant wrote,
“A 10% improvement in Donor Attrition can yield up to a 200 percent increase in projected value. “ (Read the entire article at www.nonprofitquarterly.org/philanthropy/22708)  

 Let’s look at some practical steps on how to communicate with Donors and keep them actively engaged:
First I want to mention that you need to resist the temptation to ask for more money in these efforts. As the Auctioneer for many Charity events I end up on a lot of mailing lists. Many of the communications I receive always have a “Won’t you help now?” section. This is not the purpose of this campaign. You are trying to build a relationship not ask for more money. That will come later. 

 
1.      IRS Letter is the standard. Just about everyone does this and it’s and expectation of the Donors. But since it’s so standard everyone does it so you won’t really stand out from the crowd by doing this.
2.       
      Thank you Calls: Have you considered having a Thank you call party? Get some volunteers together, open a bottle of Wine (Or other Beverages) and personally call everyone who attended the Gala just to say thank you. Leave a message if they do not answer. Do not ask for anything, just say thanks. Have a short script for your volunteer to use.  (I can send you one from some recent “Call Downs” we have helped with if you E-mail me at Michael@austinauctioneer.com) These are NOT solicitation calls so you ask for nothing. You just say Thank You and you are calling individuals who attended your event which keeps you on the right side of Do Not Call lists. The personal call goes a long way.
3.       
      Special Day E-mails: Again most organizations reach out for Thanksgiving and Happy Holidays/Christmas Cards. But no matter what your organization you can probably tie your mission back to Patriots Day (Sept 11) Veterans Day, Your Organizations Birthday or anniversary, and even National Potato week if you are a Food Distribution Organization. Don’t overdo here but 4 times a year outside of the normal Holidays is acceptable.
4.       
       Annual Report: These used to be expensive and labor intensive to send to everyone, therefore were reserved for Donors that gave at significant levels. But the beauty of electronic communication is that these can now be distributed in .PDF form. You only need to print a few of them for Key Board members and Donors. (Mary B. who brought in $14,500 should get a printed one)

Those are a few ideas. But these efforts can’t be left to chance. Come up with a Donor Communication plan and put it to paper. It should have specific dates and assignments. Again if you drop me an E-mail at michael@austinauctioneer.com I can send you a sample.

Remember, a dollar retained is one you don’t have to go out and replace. Good Luck!!

Mike Hanley..

For more great articles on Donor retention Visit:

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Thursday, August 29, 2013

The Charity Wine Auction- Is one right for you?



Charity Wine Auctions

Many of us have heard about and read articles on the success of High Dollar Charity Wine Auctions.  Napa Valley, Naples, and Destin Florida all have Charity Wine Auctions that gross Millions of Dollars each and every year. Smaller Wine Events like the Rare & Fine Wine Auction by the Wine and Food Foundation of Texas in Austin or A Vintage Affair in Tennessee raise $300K-$400K annually. 
Though few charity wine auctions have set record highs since 2007, 2012 proved to be a promising year, with auction organizers quick to cite the steady growth and relative consistency of the market as reasons for encouragement. The combined total of the 10 highest-earning events by way of live auction bidding was up 12 percent over last year, and up 60 percent over what was raised in 2009, Wine Spectator's Lizzie Munro reports. Not all the Auctions for 2013 are concluded yet, but for the record the top 10 in 2012 were: (According to Wine Spectator)*

10. Destin Charity Wine Auction with $894,000 (Though it must be noted they did 1.1 Million in 2013 a 22% increase)
9. Harmony Gala in St Helena California- $928,000
8. Lyric Opera of Chicago- $962,000
7. V Foundation Wine Celebration-$1.1 Million
6. High Museum Atlanta Wine Auction- 1.25 Million
5. Rusty Staub Foundation Emergency Food Foundation- 1.28 Million
4. Houston Livestock Show & Rodeo-1.4 Million
3. Southwest Florida Wine and Food Festival- 1.5 Million
2. Auction Napa Valley- 5 Million
1. Naples Winter Wine Festival- 11 Million
*Self Reported Live Auction Totals

It’s easy to take one of two attitudes to these events. Either a “We can’t ever do that” attitude (Because it’s too expensive or we don’t have the Expertise) or a “Let’s get on that Train” outlook which can be very dangerous unless you know what you are getting into.  So what are the pitfalls and the promises of a Charity Wine Auction? Can you get a share of the more than 50 Million dollars that are being raised for Charities across the United States conducting Wine Auctions?

So what is the difference between an 11 Million Dollar Wine Auction and a $ 364,000 Wine Auction?
I asked several experts on Wine Auctions to share their thoughts with me on this lucrative but sometimes expensive type of Charity Auction. Lauren Magli, Director of Events at Destin Charity Wine Auction Foundation, Marshall Jones, the Executive Director, The Wine and Food Foundation of Texas, and Harvey Kronberg, a Texas Public Policy Analyst and Auctioneer for two of the Largest Wine Auctions in Austin Texas all had opinions. Some things they agree on and some things they differ.

We began with the date of the event. All three thought that the spring or the fall was not an important issue but Marshall indicated that the calendar date was important. “Our Auction is rarely, if ever, not competing with another charity event the same night.  Austin is not big enough, however; to ignore the Big 3: Texas Football, SXSW and ACL festival.  To my knowledge no one has ever succeeded competing against these events.”Lauren agreed that “The Date is more important than the Venue,” and both believe consistency is the key. The Destin Wine Auction is always the 4th weekend in April and they have changed the site of the event in order to keep the date. So once you pick your date stay with it and stay aware of the other big events in your City. Unless you can Partner with the New Orleans Jazz and Heritage Festival or the Crewe of Bacchus if you are in the Crescent City for example, better pick another weekend.  

 When we discussed the makeup of the committee there were differing opinions. The Destin event is primarily staff driven with one important addition. The event makes use of high quality well known Vintners like Jeff Smith of Hourglass Winery, Greg Lill of DeLille Cellars and many more. Lauren was adamant that the Vintners, above all else; including the date, venue and auctioneer was the key to success.
Marshalls event is more volunteer driven and his committee is made up of Investment professionals (40%), real estate professionals (10%), lobbyists (10%), wine professionals (10%), attorneys (5%) and others (15%) all that have an almost obsessive attraction and interest in fine wine.
So look to the experts and wine aficionados. Find people in your community first and foremost with a passion for Wine, Food and Spirits. We will look at the Charity Selection later but everyone I spoke with agreed that a zealous love of Wine is the key to good committee members.  

When asked had it been their experience that the Wine itself sells for higher than retail value at the Auction again there was agreement. Yes. This is where Charity Wine Auctions differ from the standard Black Tie Gala. In a Black Tie Gala lots normally go for less than retail value. This is because people still want a bargain but also want to feel good about their purchase.   The Texas Rare & Fine Wine Auction has averaged approximately 150% above retail over the past three years. The Destin event had much the same experience with their Auctioneer Dave Reynolds bringing in higher than retail bids on lot after lot. This may be because of the Charities benefitting from the event but it may also be the nature of Wine and Spirits as consumable commodities in general that have a mystique to them and are hard to value. What value do you put on an experience of opening a Bottle of Bond Pluribus Napa Valley 2007 and sharing it with your friends & family?  So with the right crowd who have a passion and knowledge for your offerings who knows how high you can go? This underscores the involvement of Vintners and Wine Professionals in your event.

When it comes to selecting your Auctioneer, everyone I spoke to agreed that a Professional was critical to the Auctions success.  Lauren Magli swears by Dave Reynolds of Reynolds & Buckley as does Dick Grace of Grace Family Vineyards.  But there are literally hundreds of Auctioneers from which to choose.
When searching for an Auctioneer, look for someone with experience in this type of arena and a Charity Benefit Specialist. An Automobile Auctioneer or a Cattle Auctioneer might work for his dinner and not charge a fee, but he can be so fast that people tune out. As a very smart Auctioneer once told me, “A Confused mind does not bid”. Avoid amateurs at all costs as your Event is much too important. It’s also helpful to ask for references and check with your State Auctioneers Association and/or Licensing Body. (The Texas Auctioneers Association or the Texas Department of Licensing and Regulation for example.)  An added advantage is an Auctioneer that brings his or her own team of Ringmen or Bid Spotters to the event.
 A mistake that one Auction in the Southeast made was to have three Volunteer Auctioneers to “Switch Out” as the night went on. This made the Auction go longer and longer and has Harvey Kronberg says, “Your greatest enemy is the babysitter”.  An Auction that lasts too long destroys the momentum and makes it hard to get guests to return. 

This brings up the point of how many lots to offer in your Fundraising Wine Auction. Some say 50. I have seen as high as 122. My own personal experience is the smaller number (say 45-55) in the Live Auction and about a 3 to 1 ratio in the Silent. (1 Silent Lot for every 3 guests) or so at the maximum is for the best.  This can be difficult to achieve when egos are involved from Donors who may view the Silent Auction at “2nd Tier," but it’s a battle that must be fought at some point. 

 So, even though it is a Wine Auction, should you offer lots other than Wine? Wine Trips, Spirits, Accessories, Wine Dinners? How do they sell?
At the Destin Florida event they offered a dinner aboard The World. It’s the only private residential community-at-sea where its Residents may travel the globe without ever leaving home. Since it first set sail in 2002, The World has visited over 800 ports in approximately 140 countries. This was not a night aboard, but rather Dinner and the chance to see the ship. It sold for $40,000+.
In Austin Texas, Marshall Jones says “Wine dinners do extremely well and Wine trips sell very well but only if they are well thought out and planned.  They must have a ‘reason’ for the trip and cannot just be an amalgamation of experiences (wine visits, dinners) and stays that were just donated and packaged together.  Spirits do well if there are not too many of them.  We sold a premium Scotch lot to a Scot for 200% value a few years ago!  Local spirits do well in a silent auction.”
The take- away here is that Non Wine offerings are a good idea, but only if properly researched and right for the crowd. Perhaps the 6 foot tall bronze statue of a naked Wine God Bacchus should be tactfully refused. 

The next issue can be a tremendous point of conversation, and can not only affect your event, but can also affect your organization as a whole.  That issue is...The Charity you choose to partner with.  How important is the associated Charity and what should a Non-Profit beneficiary bring to the table to ensure success?  Harvey had a simple rule. The Associated Charity should be one with enough brand awareness so that no long drawn out explanation of what they do for the community is necessary. This does not mean a National Charity as Lauren was quick to point out. “We always choose local charities with local branches” she said. “The money does not go off to a National organization in another city” One good example (certainly not the only one) would be the Boy Scouts or Girl Scouts of America. They have a national presence and great brand awareness, but are administered by Local Councils with local boards of directors and Troops in your community.
  The right Charity can help you garner sponsorships and donations,   be great resources for manpower and marketing for your event.  And, of course; bring in attendees above and beyond the wine and food enthusiasts.
If you are your own non-profit considering an Auction of this type, consider partnering with another Charity who possesses these qualities.

The last thing I asked the group was if they could name one thing (They had to pick one) that is the key to the success of the Auction.  Then, I asked if they would name one thing that they have done or seen done at this or any other Wine Auction they have participated in that (for lack of a better term) was just awful? Something they would caution anyone against doing at their Wine Auction?
Marshall Jones credited Harvey Kronberg with the quote “The one thing that makes a successful auction is a combination of three things: product, people and purpose.” He continued “All three of these have to come together to provide the one thing that makes it all work: Energy".  The room has to be electric and full of constant energy.  It cannot wax and wane.  It cannot get too high, too low or too stable.  It just has to be.  If I could add my fourth ‘p’ to that mix it would be ‘permission’.  People have to give themselves permission to feel good about spending their time, money and effort in the auction.  Of course, it could all just come down to whether or not there are enough baby-sitters available that night.”
 Lauren Magli agreed with the importance of energy but had a different “One Thing” to add. “The Vintners are the key” she said. “Without them and their involvement you do not get lots that are as High Quality as you want, and then you don’t get the individuals with affluence and influence in attendance.” 

What not do? Lauren and Harvey both agreed with Marshall. He says, “Never, ever, ever keep a dying or dead lot open.  If something hits the wall, kill it and move on.  Period.  I know it is tough if the nonprofit is counting on the money or if it hurts a donors feelings, especially when the donor is in the room.  Slap a minimum on it and then kill it.  Otherwise, Mr. Energy is leaving the building and he ain’t coming back. Life is not about easy choices, it’s about making choices.”  Here again your selection of a Licensed experienced Auctioneer is the key.
Dan Listrom a key Board member of the Wine and Food Foundation of Texas adds to avoid sales sponsored events or time share events of any kind. It confuses Donors and makes record keeping difficult. He also recommends keeping all retail, small dinners or spa services and art items in the Silent. 

So go forth, Auction, Eat, Drink and be Merry!  And Raise Millions!

Good Luck! 

Would you like to know more about the fine Auctions referred to in this post?

Visit http://www.dcwaf.org/ for the Destin Charity Wine Auction Foundation
Visit http://www.winefoodfoundation.org/ for the Wine and Food Foundation of Texas

And for additional questions and resources visit us at our website : www.austinauctioneer.com